The creator and the client are never directly in touch with each other. Indeed, the producer/s on your team are the point of contact between the two.
The producer controls how video files or other files – music, voice over, etc – get shared between them.
Sharing A File Chat to Chat
When either the client or the creator sends a file through the chats,
- just click on the 3 dots punctuation sign “ooo”
- then click “forward to”
- then select the project or client chat you would like to send the file to.
NOTE: Comments associated with the file or video will NOT be sent or shared