The creator and the client are never directly in touch with each other. Indeed, the producer/s on your team are the point of contact between the two.
The producer controls how video files or other files – music, voice over, etc – get shared between them.
Sharing A File
When either the client or the creator sends a file through the chat box, just click on the 3 dots punctuation sign “ooo” then click “push to project chat” (to share with the creator) or “push to client chat” to send to the Client.
NOTE: Comments associated with the file or video will NOT be sent or shared